本书以“源自生活”为基本原则来选取素材，分为接待顾客、销售实战和附录三个部分，几乎涵盖了售货员工作中的各个方面，旨在把读者带到英语语境中，全新开发大家的语言潜力。我们把这些口语要素积累下来，就成了脱口而出的“鲜活会话”了。本书在编写过程中，力求保证英语口语的原汁原味，学者可以身临其境，融入英语会话的情景当中，通过学习和实践，更快、更准地把握英语口语的精髓！
前言
Chapter 1 Customer Reception 接待顾客
1 Greeting Customers与顾客打招呼／2
2 Recommending Commodities to Customers向顾客推荐商品／6
3 Bargaining讨价还价／11
4 Claiming for Compensation or Payment要求赔偿或结账／17
5 After-sales Service售后服务／2l
Chapter 2 Effective Selling 销售实战
1 Selling Shoes卖鞋／28
2 Selling Cosmetics卖化妆品／34
3 Selling Costume卖服装／40
4 Selling Jewelry卖珠宝首饰／47
5 Selling Sports Goods卖体育用品／53
6 Selling Clocks and Toys卖钟表和玩具／59
7 Selling Craftwork卖工艺品／64
8 Selling Cigarettes and Wines卖烟和酒／7l
9 Selling Drugs卖药／77
10 Selling Tea卖茶叶／83
11 Selling Books卖书／88
12 Selling Furniture and Electric Appliances卖家具和电器／93
13 Selling Computers and Mobile Phones卖电脑和手机／99
14 Selling Fruits and Vegetables卖水果和蔬菜／104
15 Selling Cars卖汽车／108
Contents
16 Selling Houses卖房子／114
17 Selling Food卖食品／119
18 Selling Stationery卖文具／125
19 SeUing Flowers卖花／131
20 Selling Glasses卖眼镜／135
21 Selling Perfumes卖香水／140
22 Promotion减价促销／145
附录售货员英语词汇／150
A：你们接受牡丹信用卡吗？B：是的，我们接受所有中国的主流信用卡。A：要是支付现金的话，你们给打折吗？
B：对不起，我们这儿的价格都是固定的。
A：这样啊，问清楚总是有好处的。
A：Good morning.sir.What carl I show you？
B：1 was told Longjing Tea is famous in China.SO 1 want t0 buy two boxes for my father.
A：That’S right.but Yellow Mountain Fuzz Tip is also very famous.
B：OK.I’11 buy two boxes.Could you wrap them together for me？
A：I’11 wrap them up for you.sir.B：How much are they in all？
A：180 yuan for Longjing Tea.and 165 yuan for Yellow Mountain Fuzz Tip.That comes up to 345 yuan.B：Can I pay by credit card？
A：Sure.A：您好，先生。您要买点儿什么吗？
B：我听说龙井茶在中国很有名，所以我想给我父亲买两盒。
A：不错，但黄山毛峰也很有名。
B：行。那我买两盒吧。请把它们包在一起，好吗？
A：先生，我会为您包好的。
B：总共多少钱？
A：龙井180元，黄山毛峰165元。一共是345元。
B：可以用信用卡付款吗？A：可以。
A：I’m terribly sorry：I broke the cover of this teapot.
B：How did you break it？Are you all fight？A：Thank you for your concern.I’m all fight.I broke it by carelessness.B：It’S a mercy you weren’t hurt.A：Should I pay for the damage？
B：Yes.If you buy it，we’11 repair it for you.If you don’t，you have to Pay 20 yuan for the damage.It’S Our store’S policy.Which way would you prefer？
A：How much is this teapot？
B：It costs 40 yuan.
A：OK.I’11 buy it.A：很对不起，我把这茶壶盖打破了。B：怎么打破的？伤着您了吗？
页 数：171
开 本：16开
纸 张：胶版纸
正文语种：英语
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